RAKUZA Co., Ltd. (hereinafter referred to as the "Company") will strive to handle and protect the personal information of users of its services (hereinafter referred to as the "Service") in accordance with the following privacy policy (hereinafter referred to as "the Policy").

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Definition and Acquisition of Personal Information

In this policy, "personal information" refers to personal information as defined in Article 2, Paragraph 1 of the Personal Information Protection Law.

1. In this policy, "personal information" refers to personal information as defined in Article 2, Paragraph 1 of the Personal Information Protection Law.
2. In this policy, "personal information requiring special consideration" refers to personal information requiring special consideration as defined in Article 2, Paragraph 3 of the Personal Information Protection Law. This corresponds to personal information that includes a user’s race, creed, social status, medical history, criminal background, the fact that the person has suffered harm as a result of a crime, or any other description, etc., specified by the Ordinance for Enforcement of the Personal Information Protection Law as requiring special consideration in the handling of the information to prevent unjust discrimination, prejudice, or other disadvantages to the person.
3. In the process of providing this service, and in accordance with laws and regulations, as well as our company's rules and guidelines, we will acquire personal information in an appropriate and lawful manner for the following purposes of use. In addition, we will make every effort to delete or dispose of unnecessary personal information in accordance with our company's regulations. Please note that we will not return any documents used as identification and submitted by users.

Purposes of Use

The specific purposes of use of user information related to the provision of the Service are as follows.

1. To accept registrations, verify identity, authenticate users, record user settings, and provide, maintain, protect, and improve the Service.
2. For questionnaires, surveys, marketing, research and analysis for the purpose of improving the quality of the Service.
3. To provide information about the Service and to respond to inquiries, etc.
4. To notify users of any changes in our terms and conditions, policies, etc. (hereinafter referred to as "Terms and Conditions, etc.") regarding the Service.
5. To respond to acts that violate the terms of the Service.
6. To distribute, display and measure the effectiveness of advertisements.
7. To contact users in case of emergency.
8. To create backup data.
9. For other purposes incidental to the above purposes of use.

Safe Management

In order to prevent the falsification, loss, or leakage of personal information, we will improve the operation and maintenance of storage procedures and the security of the storage system, instruct, manage, and supervise our officers and employees, and take measures for the safe management of information. In the event that we outsource all or part of the handling of personal information, we will appropriately supervise the outsourced company to ensure the safe management of personal information.

Provision to Third Parties

The Company will not provide personal information to a third party without the prior consent of the user. However, this does not apply to the following cases.

1. When the Company entrusts all or part of the handling of a user’s personal information within the scope necessary to achieve the purposes of use.
2. When there is a risk of harm to the life, body, property, or other rights and interests of the user or a third party, and when it is difficult to obtain the user's consent.
3. In the event of a merger, corporate separation, business transfer, or other event that results in the succession of the Company's business, including the provision of personal information.
4. In any other cases permitted under the Personal Information Protection Law and other laws and regulations.

Disclosure of Personal Information, etc.

When a user makes a request for disclosure, correction, addition, deletion, cessation of use, removal, notification of the purpose of use or cessation of the provision of personal information (hereinafter referred to as "Disclosures, etc.") in accordance with the provisions of the Personal Information Protection Law, we will disclose, etc. to the user within a reasonable period of time and to a reasonable extent after confirming that the request is made by the user concerned. However, this does not apply in cases where the Company is not obligated to disclose such information under the Personal Information Protection Law or other laws and regulations. Please note that a handling fee (2,000 yen per case) will be charged for notification and disclosure of the purpose of use of personal information.

Handling of Personal Information Requiring Special Consideration

The Company shall obtain the User's consent in advance before obtaining the User's Personal Information, except in cases permitted by the Personal Information Protection Law and other laws and regulations.

Use of Cookies and Other Technologies

The Company may use cookies and similar technologies to improve the Service. Users may disable cookies by changing the settings of their web browsers. However, if you disable cookies, you may not be able to use some of the functions of the Service.

For inquiries, please contact

If you have any comments, questions, complaints, or other inquiries regarding the handling of user information, please contact the following

Procedures for Changing the Privacy Policy

The Company may change this policy in a timely manner in accordance with the procedures prescribed by the Company, except as otherwise provided by law.

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Date of Initial Publication: 30 April 2021